Terms & Conditions

 
This page sets out the Terms and Conditions under which you use this website and under which we offer to supply products advertised on this website. All references to "site", "website", "online store", or "shop" refer to this website, www.forestiere.ca; to "we", "us", "our" refer to forestière; and to "you" and "your" to you, the user and/or buyer. Please note that any use of this website, including placing an order, means that you agree to comply with and are legally bound by the following Terms and Conditions. We reserve the right to amend, update, or modify the shop policies and Terms and Conditions at any time and without prior written notice. 

 

Ordering Information & Fulfillment

After you have placed an order with us for the purchase of products, you will receive an email confirming the transaction of your order. All items are 'made to order' and ship within approximately 10-14 days of placement, although lead times may vary during peak seasons. You will receive email notification once your order has shipped.

Our products are offered for sale subject to availability. In case of any circumstance or reason outside of our control, we reserve the right to suspend the execution or fulfillment of an order. If the products you ordered are not available, or if we are unable to fulfill your order, we will notify you by email as soon as possible and issue an immediate refund. 

You are responsible for providing us with the correct billing and shipping information. If an order has been shipped to an inaccurate or incorrect address that you provided during checkout, we cannot be held responsible. 

If your purchase is a gift and you would like to make arrangements to have it ship earlier or to include a handwritten note, please email us immediately at orders@forestiere.ca or leave a note at checkout making a special request.

In an effort to save paper, we do not traditionally send an invoice/packing slip with your order. Should you require one, please leave us a note and we will be happy to include one.

We make it a priority to use only recyclable and reusable materials in the packaging of our products. All jewellery comes packaged in a natural mill cloth cotton drawstring bag printed with the forestière logo and include product info cards, perfect for gifting. Orders are shipped in recyclable, plastic-free brown kraft paper mailers made from 100% recycled paper and 25% post consumer recycled waste.

 

Pricing & Payment Details

All prices are quoted in Canadian Dollars (CAD). 

We happily accept Visa, MasterCard, American Express, and Discover. All payments are secure and are processed by Stripe, meeting the most stringent industry standards. International customers, please note that Stripe automatically converts to your currency when you make a purchase. 

Upon placing your order, your credit card will be debited and you will receive an email confirmation at the email address provided during checkout. If you have not received a confirmation, first check your junk/spam folder. If the confirmation email is still missing or you think that you might have entered your email address incorrectly at checkout, please email us at orders@forestiere.ca so that we can locate your confirmation and forward it to the correct email address.

Prices are subject to change at any time and without notice. Such changes will not affect orders already placed or fulfilled. 

 

Delivery

While we aim to deliver all orders as quickly as possible, sometimes third party delays may occur that are beyond our control. Delivery times stated on the website in the 'Shipping' section are in no way a guarantee and are based on approximations. 

 

Use of Our Website

Every effort is made to ensure the complete accuracy of the content on our website, including the description and images of our products, but it is possible that errors may occur. While we do our best to photograph and display our designs as accurately possible, image colours may vary according to your computer’s monitor setting for which we are not responsible. Please be aware that every product we make available for sale through our website is handcrafted, and as a result, slight variations may occur in colour, style, size, and shape. Such variations are part of the experience and beauty of buying handcrafted products. 

The content of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

External Links & Third Party Websites

From time to time, we may provide external links on our website to the websites of other companies, whether affiliated with us or not. These links are provided for your convenience to provide further information and in no way signify our endorsement of the linked website(s). We have no responsibility for the content of the linked website(s). Use of any external links and the content provided thereon is entirely at your own risk. When visiting third party websites, you must refer to that website's terms and conditions of use. 

 

Privacy Policy

We take your privacy seriously. forestière collects customer information in an effort to enhance customers' shopping experience, to better communicate with our customers about our products and promotions, and to enhance the accuracy and performance of our operations. We will not sell, lease, exchange, transfer, or otherwise distribute your personal information to third parties other than described in this Privacy Policy. This Privacy Policy covers the entire website (“site,” “we,” “us,” or “our”) and addresses the use, disclosure, and security of the personal information we collect. By visiting or using this site, you accept and consent to the practices described in this policy and agree to be bound by the Terms & Conditions. 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, email address, mailing address, and phone number. This information is used for the express purpose of processing and delivering the purchased product or service requested. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Our store is hosted on Squarespace, Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. All payments and credit card transactions are processed through Stripe, Inc. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1, the most stringent level of certification available. Stripe complies to the Payment Card Industry Data Security Standards (PCI-DSS) as managed by the PCI Security Standards Council, a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Your credit card data is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption only as long as is necessary to complete your purchase transaction. Click here to learn more about the technical details of Stripe's secure infrastructure.

International customers should be aware that orders shipped to international destinations are subject to inspection by customs authorities beyond our control.

When you sign up for our newsletter, we will only send you emails related to forestière, which many include information about new products, notice of special offers, sales, and events, and other updates. You can opt out of these emails and withdraw your consent for us to contact you at any time using the Unsubscribe instructions provided in such communications or by contacting us at info@forestiere.ca.

 

Disclaimer of Liability

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury, costs or expenses of any nature whatsoever, including attorneys' fees, that may be suffered by you or any third party (including your company) arising from or related, directly or indirectly, to your access and use of the website, any information contained on the website, or you or your company’s personal information or material and information transmitted over our online system.

 

Changes to Our Terms & Conditions

We reserve the right to modify these Terms and Conditions and our associated shop policies at any time without notice. Changes and clarifications will take effect immediately upon their posting on the website. You acknowledge that by visiting the website, you shall become bound to the current version of the Terms and Conditions and that all previous versions shall be superseded by the current version. You shall be responsibly for reviewing the current version each time you visit the website and are bound by its terms.

 

Copyright & Content Usage

All of the content that appears on the forestière website, including all designs, images, text, and physical products sold through the website are the sole property of forestière and are subject to copyright protections and/or other intellectual property rights or licenses held by Sara K. MacLellan. forestière grants you a limited license to access and share the content on this website. Content of the forestière website is intended solely for the personal, non-commercial use by users of the website.

 

Comments & Questions

If you have any questions, comments, or concerns arising from the website, the Terms and Conditions, the Privacy Policy, or the way in which we are handling your personal information, please contact us at info@forestiere.ca.

 

Last updated: May 16, 2015