Customer Service

If you have any questions about your order or a product featured on our website, please write us at info@forestiere.ca. We do our best to respond to all inquiries within a timely manner. 


Ordering Info + Fulfillment 

Orders are processed and shipped within 1-5 business days of placement. 'Made to Order' items may take longer, and will be indicated on the listing. You will receive email notification once your order has shipped.

Please note that we cannot always guaranteed availability of the purchased item(s), especially in the case of one-of-a-kind designs. If in the event the item you purchased is no longer in stock, we will issue an immediate refund and contact you by email. 

You are responsible for providing us with the correct billing and shipping information. If an order has been shipped to an inaccurate or incorrect address that you provided during checkout, we cannot be held responsible. 

If your purchase is a gift and you would like to make arrangements to have it ship earlier or to include a handwritten note, please send us an email or leave a note at checkout making a special request.

In an effort to save paper, we do not traditionally send an invoice/packing slip with your order. Should you require one, please leave us a note and we will be happy to include one.

We make it a priority to use only recyclable and reusable materials in the packaging of our products. All jewellery comes packaged in a natural mill cloth cotton drawstring bag stamped with the forestière logo and include product info cards, perfect for gifting. Orders are shipped in recyclable, plastic-free brown kraft paper mailers made from 100% recycled paper and 25% post consumer recycled waste.


Payment

All prices are in Canadian Dollars (CAD).

We happily accept Visa, MasterCard, American Express, and Discover.


Privacy Agreement

We respect your privacy and WILL NOT share, sell, or otherwise distribute your personal information, ever. The information that we ask you to provide when you purchase from our online store is used solely for the purpose of processing and shipping your order.

When signing up for our newsletter, we only send occasional emails related to forestière, including product updates, important news, and notice of special offers, sales, and events.


Copyright

All designs, images, and content appearing on www.forestiere.ca and forestiere.squarespace.com are the sole property of forestière.